Hi there, I'm Sean and ...
Me, affecting an artistically pensive pose
I came to UX after leading CX at one of the world’s top Olympic and Paralympic training centers, where my success was grounded in deeply understanding the needs of our users — and then building systems and services that supported their goals, reduced friction, and enhanced performance.
Though the setting was elite sport, the principles were pure UX: prioritize users, gather insights through observation and dialogue, and refine systems based on real-world feedback. I learned that great experiences don't happen by accident (unless you're really lucky) — they’re designed.
Now, as a UX researcher, designer and strategist, I bring that same focus on empathy, intentionality, and high-stakes service to digital products that need to work seamlessly and meaningfully for the people who use them.
How my process unfolds
My UX process starts with questions, not assumptions. I collaborate with stakeholders to clarify goals, then design research to explore user behavior, pain points, and context.
From usability testing and interviews to surveys and analytics, I gather evidence that shapes every design decision. I translate research into personas, journey maps, wireframes, prototypes, and insights that guide the team forward — not just toward usable products, but meaningful ones.
Throughout the research and design process, I prioritize clarity, alignment, and communication. My aim is to build things that work, resonate, and drive measurable success for users and organizations alike.
What my work looks like
Explore my portfolio to see how research and strategy come to life — whether in usability studies, UX strategy reports or digital accessibility audits. Each project reflects my commitment to inclusive, user-centered design and the belief that better experiences begin with deeper understanding.
Resume
Check out my resume to see the full extent of my experience, education and skills.